• You are here:
• Home
• Frequently Asked Questions

frequently asked questions

Will my local store stock the product that I'm looking at on the web?

Please click on the Hot Diamonds Store Locator, which contains many stores that stock Hot Diamonds products. These stores may have limited availability, so be sure to call the store you'd like to visit before making a journey, to avoid disappointment.

Can I Purchase directly from the Hot Diamonds website?

Online shopping is now available direct from this website for residents of Australia only. For New Zealand and Fiji, please refer to the Store Locator for your nearest stockist.

Are Hot Diamonds products conflict free?

Hot Diamonds guarantees that the diamonds used in all Hot Diamonds jewellery are purchased from legitimate conflict free sources, in compliance with the Kimberley Process and associated United Nations resolutions.
Hot Diamonds supports the Kimberley Process Initiative to eliminate conflict diamonds from world trade; further details on the Initiative can be found at www.kimberleyprocess.com, and www.diamondfacts.org

How should I care for my Hot Diamonds Jewellery?

Careful handling of your Hot Diamonds product will be rewarded with many years of enjoyment. Finger marks and the dulling caused by day-to-day wear can be removed by lightly polishing with a microfibre cloth. Please note: Excessive rubbing may damage the protective coatings applied to some metals.

Other simple guidelines include:

• Do not spray perfume or other solvents on to jewellery.
• Always store your jewellery carefully after wearing.
• Do not use silver dips.
• Sandblasted finishes can be cleaned with a soft eraser.
• Do not wear whilst swimming.
• For more persistent marks, wash your jewellery in warm soapy water and then thoroughly rinse in clean running water. Dry with a lint free cloth or hair dryer and then lightly polish with your micro fibre cloth.

How can I contact Hot Diamonds?

Visit the contact section of our website where you can email a customer service representative. Alternatively call us on (03) 9818 8596 (Monday to Friday, 9:00AM –5:00PM)